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  • Frequently asked questions for a smooth stay.

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+55 22 99614-4509

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+55 22 2623-2525

HOTEL GUEST HOUSE

Frequently Asked Questions

The most common questions answered so you can make the most of your stay at Ilhabranca GuestHouse
Check below for information on check-in, breakfast, parking, services and everything you need to know before you arrive.

Our Check-in starts from 3 pm and Check-out ends at 11 am.

The hotel has a 24-hour reception. Therefore, your check-in will be accommodated at any time.

Guests can leave their luggage at reception before check-in time and use the entire external area of the hotel. However, the room can only be released from 15:00.  

Não oferecemos refeições. Disponibilizamos uma cozinha com utensilios necessários para os hospedes realizarem sua comida.

Yes, in the pool area, with a beautiful view, we have a barbecue available, upon reservation, for guests to use.

Wi-fi está disponível em todas a casa gratuitamente.

Animals are not allowed in the house.

Smoking is not permitted inside the rooms or the house. If any damage is caused by smoking, a fee will be charged.

Our guest house has two car spaces available!

Yes, it can be contracted separately directly through our contacts.

Yes, there will be a host who will welcome guests on the day of check-in.

Rooms & Accommodations

Nossos quartos são acessados por escadas não sendo recomendado para hospedes que possuem mobilidade reduzida

We do not provide personal hygiene products.

Yes, subject to availability.

Yes, all rooms have empty minibars so you can store your products.

Não oferecemos serviço de quarto.

Our rooms are equipped with a double bed and a single bed.

Our beautifully decorated rooms are equipped with air conditioning and Smart TV, bathroom, and a balcony with a beautiful view.

Payment Policies

Yes, we request 30% of the amount as a guarantee to confirm the reservation. Payment must be made within 72 hours after the reservation is finalized. If payment is not made, the reservation will be subject to cancellation without prior notice.

Our hotel offers the option of paying in up to 3 interest-free installments or up to 6 interest-bearing installments. It is important to note that the minimum fee is R$166.00. (Depending on the rate booked)

Failure to show up without prior notice will result in a full fine. After payment, the reservation can still be changed, free of charge, up to 3 days before check-in. Non-refundable amounts.

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